侵权的亚马逊美国站账号,成功拯救的过程

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在我前个问题有提到侵权及停售的时间详细,简单来讲,2016 12.21收到亚马逊警告店铺内有款产品被投诉侵权,listing已经被下架不可售,然而,小白的我听从指导,非但没引起重视反而继续自己跟卖该listing,以为卖完就算了。
第二天12.22全店被停售。顿时懵了,好好的旺季被停售,简直吃饭睡觉做梦都希望能够这是梦。
接下来就是各种百度找邮件模板,并于12.23晚八点多发了第一封邮件过去申诉。。
并向投诉者进行道歉,期间此人回复过一封邮件(索要供应商信息)后再无答复。但我们仍需要坚持与他联系,就算他要我们付一笔专利费,权衡账号我们都认了。

但再没收到他的第二封邮件
然而,一直到2017.1.18杳无音讯。
同事给我一个方法又发了过去。(最关键的是这个方法发过去的邮件得到回复的)
方法如下:
如果要求删除Listing,或是被审核,又或是取消销售权,甚至直接封了账号,登陆直接被拒绝!这下完了,连找客服的机会都没有,我该怎么办??
方法是这样的,打开下面的链接,依次输入或选择:问题类型→商业名称→账号邮箱→问题具体描述

(欧洲站)https://sellercentral.amazon.c ... .html
(美国站)https://sellercentral.amazon.c ... en_US

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就在1.20晚九点多收到了亚马逊的回复,1.21我又紧张地进行各种修修改改借鉴别人的邮件结合自己的实际情况,提供终于写了人生中胜利的第一封邮件。
1.29,我们收到了亚马逊的Your Amazon.com selling privileges have been reinstated。。
附件为我发给亚马逊及亚马逊回复我的邮件;PS:都是参考成功人士的,我只是搬运工哈
要点:1.务必看清亚马逊封店的邮件内容
          2.自己哪些地方没做好?心中有数了点到为止
          3.你要怎么做,最好是可以自己写,一定要结合自己的实际情况
       
写在后面
永远记住,结局定律:有一个可怕的结局,也比没有任何结局要好。所以要坚持,该道歉该诚恳,该百度的,就不要轻易放弃,借助一切可借助的力量,比如把你要表达的意思和邮件草稿让美国本土的朋友帮忙写。你也会是那一个成功拯救账号的人。
如有任何问题都可以@我哦。
 
亚马逊第一次回复.png


恢复销售权的邮件.png

 

申诉邮件终极版
第一封:
Dear Amazon.com Seller Support Team:
        Thank you for your concern of our account.
        We are recognize and understand the mistake we made lead to this point.
        We ignore the notification  listing (ASIN:B01KTGUOJQ)selling privilege has been removed this problem yesterday, due to we may infringe the intellectual property rights of others,what’s worse we ignorance and continue to put the listing on sold.

        1.We are very sorry that we have not checked our email and respond delay for the  rights owner.
        2.we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. 
        3.As the items of Amazon seller performance stated, we did not know this product is with its intellectual property rights of others, to this point we acknowledge it is our fault. When we recevied the complant we have to  remove the listing immediately 

        We passed the GCID brand record we realize brand are very important for selling on your platform and our order 90% fullfilled by Amazon it is faster and professional make our customer have a good shopping experience.

        If we have chance to sell on Amazon.com again, we do as follows:

        1.We had contacted with the rights owner of intellectual property rights to apology ,hope they will withdrow this complant and also will offer the corresponding compensation immediately 

        2. We will totally see through all the policies and rules improve professional knowledge about selling on your platform.

        3. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately and consult Amazon for help

        4. We will check all the products we've been sold, prevent this things will not happend again.

        5.we will solve them in proper way within 12h respond of the customer's rights and amazon notification.

        6.We will see through  https://www.uspto.gov/ check in our product whether it infringement of intellectual property rights.

        7.We will use FBA all of our product to improve our consumer shopping satisfaction,maintain the performance of the account.
        
        In a word,We will try our best to provide our sales on Amazon.
        We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
        Please let us know what should be done to reinstate our account,we are looking forward to hear from you.

Sincerely,
署名
第二封:
Dear Amazon.com Seller Support Team: 
        We received notice from you that informing us that we still provide more information about our plan to address rights owner complaints and put an end to such problems happen in the future plan.
As a  new sales team, we lack of experience.Unfamiliar much with Intellectual Property Violations policy and amazon policy,even more our ignorant behavior is stupid so that causing complaint.
 
We recognize and understand the mistakes we made to bring us to this point.
1.At the first time we have apologized to the owner of the Intellectual Property Owners, tried to communicate with the complainant- mikey.
During this period, he gave us a reply to ask for supplier information on our procurement,and we had done as he said,but he did not reply to our mail anymore,which made us don't know how to resolve this complaint,and we will keep in touch with him until he reply.
Incoming and outgoing mail between us please view the attachment.
2.Secondly, we have already remove this product listing and destroyed the inventory, we will no longer sell this product permanently if he not reply and agree.
 
3.We passed the GCID brand record we realize brand are very important for selling on your platform and our order 90% fullfilled by Amazon it is faster and professional make our customer have a good shopping experience.
 
If we have chance to sell on Amazon.com again, we do as follows:
 
1.We will organzie all the company staff keep studing Amazon Intellectual property related knowledge, totally see through all the policies and rules improve professional knowledge about selling on your platform,make sure all of our procedures meet Amazon policy.
 
2.We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately and consult Amazon for help.
 
3.We will check all the products we've been sold, we will see through https://www.uspto.gov/ check in our product whether it infringement of intellectual property rights to avoid
 

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感谢唯一的①美女,与美女聊天,听你说拿出当面写论文的热情,真的不容易,还是那句话善待账号!

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